calle Echegaray, 11,1º izq. – 28014 – Madrid

The service provider, responsible for the website of this hotel in Madrid, makes this document available to users, in order to comply with the obligations established in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), as well as to inform all users of the website of the website’s terms and conditions of use.

Any person accessing this website is deemed to be a user committing themselves to the strict observance of and compliance with the provisions herein, as well as any other legal provision that may be applicable.

The provider reserves the right to modify any kind of information that may appear on the website, without any obligation to notify or inform users of said changes, with the publication on the provider’s website being understood as sufficient.


The provider is released of any liability arising from the information published on its website, provided that this information has been manipulated or introduced by a third party thereof.

The provider website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the site. In any case, the cookies used on the website are temporary, and their sole purpose is to make their subsequent transmission more efficient. Under no circumstances will the cookies be used to collect personal information.

Users may be redirected from the client’s website to content of third-party websites. As the provider cannot always control the content introduced by third parties to their websites, it does not assume any responsibility for such content. In any event, the provider declares that it will immediately withdraw any content that could infringe upon national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, and notifying the competent authorities about the content in question.

The provider is not responsible for the information and content stored, including but not limited to that found in forums, chats, blog generators, comments, social networks or any other means that allow third parties to publish content independently on the provider website. However, and in compliance with the provisions of Art. 11 and 16 of the Law of Information Services Society and Electronic Commerce (LSSI-CE), the provider is at the disposal of all users, authorities and security forces, and actively collaborates in the removal or, if applicable, blocking of all content that could affect or infringe upon national or international legislation, third party rights or morality and public order. In the event that the user should consider any content on the website subject to this classification, they are requested to notify the website administrator immediately.

This website has been reviewed and tested to ensure it works properly. In principle, proper functioning can be guaranteed 365 days a year and 24 hours a day. However, the provider does not rule out the possible existence of certain programming errors, or that reasons of force majeure, natural disasters, strikes or similar circumstances may make it impossible to access the website.


In accordance with Organic Law 15/1999 on the Protection of Personal Data (LOPD) and the regulations regarding its implementation, the website administrator, in compliance with the provisions of Art. 5 and 6 of the LOPD, informs all users of the website that all personal data provided now or in the future will be incorporated in an automated file, titled CLIENTS, which is duly registered in the General Register of the Spanish Data Protection Agency. The purpose is, among others, to manage the data obtained through the website.

By marking the box, the users expressly, freely and unequivocally accept that their personal data will be processed by the provider for the following purposes:

  • Sending of advertising and commercial communications by e-mail, fax, SMS, MMS, social media or any other electronic or physical means, in the present or future, which may facilitate commercial communication. Said commercial communications will be related to the products or services offered by the provider, as well as by the collaborators or partners with which it has reached commercial promotional agreements with its customers. In this case, the third parties will never have access to the personal information. In all cases, the commercial communications will be carried out by the provider and will be about products and services related to the provider’s sector.
  • Conducting statistical analyses.
  • Processing orders, requests or any other type of application made by the user through any of the methods of contact that are made available to the user on the company’s website.
  • Sending the website newsletter.

The provider expressly informs and guarantees users that their personal data will not be transferred under any circumstances to third-party companies, and that in the event of any type of data transfer, the express, informed and unequivocal consent would be requested from the owners in advance.

All information requested through the website is obligatory, since it is necessary for the provision of optimal service to the user. In the event that not all the relevant information is received, the provider does not guarantee that the information and services offered will be completely adapted to the user’s needs.

The provider guarantees the user, in any case, the exercise of their rights of access, rectification, cancellation, and refusal, under the terms established by current legislation. Therefore, in accordance with the provisions of Organic Law 15/1999 on Protection of Personal Data (LOPD), these rights may be exercised by submitting an explicit request, together with a copy of your ID document, using the following methods of communication:

  1. E-Mail:
  2. Postal Address: HIDDEN AWAY HOTELS SL, C/ Echegaray, 8 – 28014 Madrid

In the same way, the user may unsubscribe from any of the subscription services provided by clicking on the “unsubscribe” section in all of the e-mails sent by the provider.

Furthermore, the provider has adopted all of the technical and organisational measures necessary to guarantee the security and integrity of the personal data handled, as well as to avoid its loss, modification, and/or access by unauthorized third parties.


The provider, on their own or through a third party hired for the provision of analytical services, may use cookies when a user browses through the website. The cookies are files sent to the browser through a web server in order to register the user’s activities during their browsing time.

The cookies used by the website are solely associated with an anonymous user and their computer, and do not in themselves provide the user’s personal information.

Through the use of cookies, the server where the website is located may recognize the web browser used by the user in order to facilitate the browsing. For example, they may grant access to users that have previously registered or allow access to the areas, services, promotions or contests reserved exclusively for users without requiring them to log in on each visit. They are also used to measure the audience and traffic parameters and monitor the progress and number of entries.

The user may configure their browser to be notified when receiving cookies and to prevent them from being installed on their device. Please consult your browser instructions and manuals for further information.

To use the website, the user does not need to accept the installation of the cookies sent by the website, or the third party that acts on its behalf, although the user may then need to log in every time for each one of the services that require prior registration or login.

In any case, the cookies used on the website are temporary, and their sole purpose is to make their subsequent transmission more efficient. Under no circumstances will the cookies be used to collect personal information.


The website servers may automatically detect the IP address and the domain name used by the user. An IP address is a number automatically assigned to a computer when connected to the Internet. All this information is registered in an activity file belonging to the duly registered server that allows the subsequent processing of the data in order to obtain solely statistical measurements that reveal the number of page impressions, the number of visits to web services, the order of visits, the point of access, etc.


The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To this end, the user/client authorizes the provider to obtain data for the purpose of appropriate authentication of access controls.

All contract processes or those that involve the introduction of highly sensitive personal data (health, ideology, etc.) shall always be transmitted by secure communication protocol (Https://,…) so that no third party may access the information submitted electronically.


The website, including but not limited to its programming, edition, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, is the property of the provider or, if applicable, the provider holds a license or specific authorization provided by the authors. All contents of the website are duly protected by intellectual and industrial legislation, as well as being recorded in the corresponding public registers.

Regardless of the purpose it is used for, any full or partial reproduction, use, exploitation, distribution and commercialisation of this material shall always require prior authorisation in writing by the provider. Any use not authorised in advance by the provider will be considered a serious breach of the author’s intellectual or industrial property rights.

Any designs, logos, text and/or graphic elements not belonging to the provider that may appear on the website belong to their respective owners, who are responsible for any possible dispute that may arise with regard to them. In any case, the provider has the prior and express authorisation from the owners.

The provider recognizes the corresponding industrial and intellectual property rights of the owners, and the mere mention or appearance of the aforementioned elements on the website neither implies the existence of any rights or responsibilities on the part of the provider, nor does it imply the support, sponsorship or recommendation of the provider.

To file any comments regarding possible breaches of intellectual or industrial property rights, as well as regarding any content on the website, you can do so by sending an e-mail to the following address:


The resolution of any disputes or issues related to this website or its activities shall be governed by Spanish law. The parties expressly submit all conflicts arising from or related to their use to Spanish jurisdiction, with the Courts and Tribunals of Madrid being the competent authorities for the resolution of these disputes.